Intergrated Service Centre

Koondoola Primary is fortunate enough to have an Integrated Service Centre on site. The Integrated Service Centre provides support to refugee families with physical and social/emotional health needs, while addressing settlement and transition issues.

There are two Integrated Services Centre’s (ISC) in Western Australia; one at Koondoola Primary School and one at the Thornlie Primary School.

The ISCs provide humanitarian entrant families with holistic support as they settle into their new lives in Australia. The ISC consists of a small team; a Clinical Nurse (Refugee Health), Senior Social Worker, Multicultural Community Liaison Worker (MCLW) and an Administration Assistant. The KISC staff work collaboratively to address health and psychosocial needs for the entire family. The program was developed from a growing need in the community to support Intensive English Centre students and their families with additional settlement needs and to allow the school to complete their core business of education. The centre also provides advocacy and referral for families where additional supports are required

The Clinical Nurse provides services including developing family health plans, referring to GPs and other medical services, general health and mental health education, advocacy, transportation support and health promotion.

The Senior Social worker provides counselling and other therapeutic intervention for students including play therapy, cognitive behavioural therapy, narrative therapy, expressive therapies and life story work.

  The MCLW support’s people with general settlement issues that arise with housing, education, language, health and employment. This may be by supporting clients through case management and outreach support to ensure clients are engaged in English classes, linked with employment and training support, can access health services, and can navigate Centrelink and tenancy in Australia.

The MCLW also runs weekly parent support groups, which aim to build community resilience by learning about life in Australia, providing parenting support, navigating support systems, understanding the education system and providing a space where the challenges of living in Australia can be discussed and reduced. There are also after school student clubs and school holiday activities delivered for students.

Please call the office on 9345 6219 for more information

Download a copy of the ISC brochure.